Return/Refund Policy

At Sorena Jewels, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your purchase, we offer a 5-days easy exchange and refund policy.

Eligibility: To be eligible for an exchange, the item must be in its original condition, unworn, and with all tags attached. Customized or personalized items may not be eligible for exchange unless there is a manufacturing defect.

Time Frame: Exchanges must be initiated within 5 days of receiving the item. We recommend inspecting your jewelry as soon as it arrives to ensure it meets your expectations.

Exchange Process: To initiate an exchange, please contact our customer service team at support@sorenajewels.com or call +92-309-2833019. Provide your order number and details of the item you wish to exchange. Our team will guide you through the process and provide you with a return shipping label if applicable.

Return Shipping: Customers are responsible for the cost of return shipping unless the item is defective, or the return is due to our error. We recommend using a trackable shipping service to ensure the safe return of your item.

Inspection and Approval: Once we receive your returned item, our team will inspect it to ensure it meets the eligibility criteria mentioned above. If approved, we will process the exchange and ship the new item to you promptly. Or if You Want Refund, we would be deducting 1000 rupees on the overall amount in case of refund for service charges. Items must be in their original condition and packaging. Refunds will be issued via bank transfer. If the item does not meet our exchange criteria, we will notify you and discuss alternative options.

Exclusions: Please note that certain items may not be eligible for exchange, such as clearance or final sale items. Additionally, any item that shows signs of wear, damage, or alteration may not be eligible for exchange.

To initiate a return or exchange, please contact our customer service team at support@sorenajewels.com.

If you have any issues or concerns, please do not hesitate to contact us.

Support:

• support@sorenajewels.com
• +92 3092833019
• Return Address Work Studio: at Gems & Jewlery Association Building (Zaheer&sonsJewellers)